Trust Center™ Policy

The Trust Center™ is a verification service provided by JHS Solutions LLC ("Company," "we," "our," or "us") through the Portal Platform™ and eSignare®.

The Trust Center™ is designed to assist Users in verifying the integrity and authenticity of completed electronic transactions by providing access to verification information generated during Platform workflows.

The Trust Center™ enhances transparency by providing verification tools, audit information, Verification IDs, Certificates of Completion™, and related transaction metadata.

This Policy explains how the Trust Center™ operates and should be read together with:

LEGAL-001 — Master Terms of Service;

LEGAL-002 — Privacy Policy;

LEGAL-003 — Communications Policy;

LEGAL-004 — Security Policy;

LEGAL-005 — AI Services Policy;

LEGAL-006 — Electronic Signature Disclosure & Consent;

LEGAL-007 — Cookie Policy;

LEGAL-008 — Acceptable Use Policy; and

all other applicable Platform policies.

1.1 Purpose

The Trust Center™ is intended to:

improve confidence in electronic transactions;

support document verification;

increase transparency;

assist fraud detection;

support audit capabilities;

provide verification resources;

maintain transaction integrity;

support future verification technologies.

The Trust Center™ provides informational verification services and does not constitute legal advice or a judicial determination regarding the enforceability of any document.

1.2 Scope

This Policy applies to:

Trust Center™;

Verification IDs;

Certificates of Completion™;

audit summaries;

verification reports;

completed electronic transactions;

future verification services offered through the Platform.

1.3 Verification Principles

The Trust Center™ operates according to the following principles:

transparency;

integrity;

accountability;

authenticity;

security;

traceability;

continuous improvement;

responsible disclosure.

The Company continually evaluates verification technologies as security standards evolve.

1.4 Informational Nature

Verification information is intended to assist Users in evaluating completed Platform transactions.

Verification results should not be interpreted as:

legal opinions;

judicial findings;

governmental certifications;

notarizations unless expressly identified;

guarantees regarding document validity;

guarantees regarding contractual enforceability.

Users remain responsible for obtaining independent legal advice where appropriate.

1.5 Future Verification Services

The Company may expand Trust Center™ functionality to include:

QR code verification;

blockchain-supported verification where appropriate;

enterprise verification APIs;

automated compliance reports;

document lifecycle history;

digital credential validation;

notarial verification;

IPEN verification;

RON verification;

future verification technologies.

The Company reserves the right to modify verification services as technology and legal requirements evolve.

1.6 Relationship to Other Policies

This Policy forms part of the Portal Platform Legal Suite™ and complements the Company's Privacy Policy, Security Policy, Electronic Signature Disclosure, Record Retention Policy, and other applicable legal documents.

2.1 Verification Services

The Trust Center™ provides verification services intended to assist Users in evaluating completed electronic transactions processed through the Platform.

Verification services may include:

document verification;

Verification ID validation;

Certificate of Completion™ review;

audit summaries;

transaction history;

authentication information;

completion status;

integrity indicators;

future verification services.

Verification services are informational in nature and do not replace independent legal review.

2.2 Verification IDs

The Platform may generate a unique Verification ID for eligible completed transactions.

Verification IDs are intended to:

uniquely identify completed transactions;

support document verification;

simplify audit review;

assist customer support;

facilitate enterprise administration;

support future verification technologies.

A Verification ID is intended solely as a Platform reference and does not, by itself, establish the legal validity or enforceability of a document.

2.3 Certificate of Completion™

Upon successful completion of eligible transactions, the Platform may generate a Certificate of Completion™.

The Certificate of Completion™ may include:

Verification ID;

document identifiers;

transaction timestamps;

participant information;

authentication events;

audit summaries;

document hash values where implemented;

signing workflow information;

future verification metadata.

The Certificate of Completion™ is designed to document the electronic transaction as processed by the Platform and should be considered together with the underlying document and applicable law.

2.4 Audit Trails

The Platform maintains audit trails intended to improve transparency, accountability, and verification.

Audit information may include:

document creation;

document upload;

document preparation;

recipient assignment;

invitation delivery;

authentication events;

electronic signature events;

initials;

acknowledgments;

approvals;

communication history;

timestamps;

IP address information;

browser information;

device information;

workflow completion;

administrative actions;

future operational events.

Audit trails are intended to assist in understanding the history of a transaction but do not independently determine the legal validity of the transaction.

2.5 Authentication Records

The Trust Center™ may display or reference authentication-related information associated with completed transactions.

Authentication information may include:

successful account authentication;

guest signer verification;

email verification;

Multi-Factor Authentication events where applicable;

authentication timestamps;

session information;

security events;

future authentication technologies.

Authentication information is maintained to support Platform security and transaction verification.

2.6 Timestamps

The Platform records timestamps associated with significant transaction events.

Examples include:

document creation;

document preparation;

invitation delivery;

document access;

authentication;

signature application;

completion;

verification;

administrative actions;

future workflow events.

Displayed timestamps are based upon Platform records and may be presented using the applicable time zone or another reasonable format selected by the Platform.

2.7 Document Integrity

The Company seeks to preserve the integrity of completed electronic records through commercially reasonable technical and operational safeguards.

Integrity protections may include:

controlled document workflows;

audit logging;

secure storage;

authentication;

version management;

verification records;

future integrity technologies.

No electronic system can guarantee absolute protection against every possible alteration, corruption, or external event.

2.8 Tamper-Evident Technologies

Where implemented, the Platform may utilize tamper-evident technologies intended to assist in identifying whether an electronic record has been modified after completion.

Such technologies may include:

cryptographic hashing;

integrity validation;

document comparison;

metadata verification;

audit reconciliation;

future tamper-evident technologies.

Tamper-evident features are intended to improve confidence in document integrity but do not constitute legal determinations regarding authenticity or enforceability.

2.9 Hash Validation

Where supported, the Platform may generate cryptographic hash values associated with electronic documents.

Hash values may be used to:

identify completed records;

assist integrity verification;

compare document versions;

support audit activities;

assist future verification technologies.

A matching hash value generally indicates that the compared electronic records are identical with respect to the hashing process used; however, hash validation alone does not establish authorship, authority, legality, or contractual enforceability.

2.10 Verification Procedures

Verification procedures may involve one or more Platform processes, including:

Verification ID lookup;

Certificate of Completion™ review;

audit trail examination;

authentication review;

document integrity validation;

metadata comparison;

communication history review;

future verification methods.

Verification procedures may change as technology and security practices evolve.

2.11 User Responsibilities

Users remain responsible for:

protecting Verification IDs where appropriate;

reviewing completed documents;

confirming recipient identities;

maintaining copies of important records;

reporting suspected fraud;

notifying the Company of suspected tampering;

obtaining legal advice where appropriate.

The Trust Center™ assists Users but does not replace independent judgment.

2.12 Fraud Prevention

The Trust Center™ supports the Company's fraud prevention efforts by providing tools intended to:

improve transparency;

identify inconsistencies;

assist investigations;

support customer support;

facilitate audit review;

reduce unauthorized alterations;

strengthen confidence in completed transactions.

The Trust Center™ is one component of the Company's broader security and fraud prevention program.

2.13 Future Verification Technologies

The Company may expand Trust Center™ capabilities through technologies including:

QR verification;

secure verification links;

enterprise verification APIs;

digital credentials;

blockchain-supported verification where appropriate;

advanced cryptographic validation;

AI-assisted fraud detection;

document lineage tracking;

future verification innovations.

The Company reserves the right to introduce, modify, or discontinue verification technologies as business, legal, and technical requirements evolve.

3.1 Availability of Verification Services

The Company seeks to maintain the availability of Trust Center™ services using commercially reasonable operational, technical, and administrative safeguards.

Verification services may occasionally be unavailable because of:

scheduled maintenance;

software updates;

infrastructure improvements;

cybersecurity incidents;

Internet disruptions;

cloud service interruptions;

force majeure events;

circumstances beyond the Company's reasonable control.

The Company does not guarantee uninterrupted availability of verification services.

3.2 Verification Limitations

The Trust Center™ is intended to assist Users by presenting verification information generated during Platform workflows.

Verification services do not independently determine:

whether a contract is legally enforceable;

whether parties possessed legal capacity;

whether fraud occurred outside the Platform;

whether document contents are accurate;

whether signatures were obtained without coercion;

whether governmental agencies or courts will accept a document.

Verification results should be considered together with the underlying transaction, applicable law, and, where appropriate, professional legal advice.

3.3 Company Responsibilities

The Company seeks to:

maintain accurate verification records;

preserve audit information;

maintain Verification IDs;

securely generate Certificates of Completion™;

improve verification technologies;

investigate reported integrity concerns where appropriate;

continuously improve Trust Center™ operations.

The Company does not act as legal counsel, arbitrator, judge, or governmental authority.

3.4 User Responsibilities

Users remain responsible for:

reviewing completed documents;

protecting Verification IDs when appropriate;

safeguarding account credentials;

reporting suspected fraud;

reporting suspected unauthorized access;

maintaining copies of important records;

determining whether additional legal review is necessary.

Users should not rely exclusively upon Trust Center™ information when independent legal review is appropriate.

3.5 Reporting Suspected Tampering

Users who reasonably believe that a document, Certificate of Completion™, Verification ID, audit record, or related transaction has been altered, compromised, or fraudulently used should promptly notify the Company.

Upon receiving a report, the Company may, as appropriate:

review available audit logs;

review authentication events;

review communication records;

review document integrity indicators;

preserve relevant records;

coordinate with affected parties;

cooperate with law enforcement or regulatory authorities where legally required.

Submission of a report does not guarantee a particular investigative outcome or legal determination.

3.6 Security of Verification Information

The Company applies commercially reasonable safeguards intended to protect verification information against unauthorized access, alteration, disclosure, or destruction.

Security measures may include:

encrypted communications;

access controls;

audit logging;

authentication;

role-based permissions;

monitoring;

integrity validation;

future security technologies.

No verification system can guarantee absolute protection against every cybersecurity threat or operational risk.

3.7 Enterprise Verification Services

Enterprise customers may receive additional verification capabilities, including:

organization-specific verification portals;

API verification services;

enterprise reporting;

compliance reporting;

administrative dashboards;

workflow analytics;

future enterprise verification functionality.

Availability of enterprise features depends upon subscription level, contractual agreements, and Platform capabilities.

3.8 Future Verification Standards

The Company may adopt new verification standards, technologies, or industry frameworks as they become appropriate.

Future enhancements may include:

advanced cryptographic validation;

digital credentials;

decentralized identity technologies;

blockchain-supported verification where appropriate;

AI-assisted integrity analysis;

enhanced forensic reporting;

internationally recognized verification standards;

future authentication innovations.

References to current technologies include reasonable technological successors unless the context requires otherwise.

3.9 Disclaimer

THE TRUST CENTER™, VERIFICATION IDS, CERTIFICATES OF COMPLETION™, AUDIT TRAILS, HASH VALUES, AND RELATED VERIFICATION SERVICES ARE PROVIDED FOR INFORMATIONAL AND OPERATIONAL PURPOSES.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY MAKES NO REPRESENTATION OR WARRANTY THAT:

every document is legally enforceable;

every signature is authentic;

every transaction is free from fraud;

every governmental authority will accept electronically signed records;

every court will reach the same legal conclusion regarding a transaction.

The Trust Center™ assists Users in evaluating Platform-generated information but does not replace independent legal review, judicial findings, governmental determinations, or professional advice.

3.10 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM:

reliance upon verification information;

interpretation of audit records;

governmental rejection of documents;

third-party misuse of verification information;

service interruptions;

Internet failures;

cybersecurity incidents;

cloud provider failures;

force majeure events;

circumstances beyond the Company's reasonable control.

Nothing in this section limits liability that cannot lawfully be limited.

3.11 Relationship to Other Policies

This Trust Center™ Policy forms part of the Portal Platform Legal Suite™ and should be interpreted together with:

LEGAL-001 — Master Terms of Service;

LEGAL-002 — Privacy Policy;

LEGAL-003 — Communications Policy;

LEGAL-004 — Security Policy;

LEGAL-005 — AI Services Policy;

LEGAL-006 — Electronic Signature Disclosure & Consent;

LEGAL-007 — Cookie Policy;

LEGAL-008 — Acceptable Use Policy;

LEGAL-010 — Record Retention Policy;

LEGAL-011 — Accessibility Statement;

LEGAL-012 — Subprocessors & Third-Party Services;

LEGAL-013 — Data Processing Addendum;

LEGAL-014 — Enterprise Terms;

LEGAL-015 — eSignare Notary™ Terms;

LEGAL-016 — IPEN & RON Supplement;

and any additional legal documents adopted by the Company.

Where another policy governs a more specific subject, that policy shall control with respect to that subject matter while this Trust Center™ Policy governs the Company's verification services.

3.12 Amendments

The Company may revise this Policy to reflect:

technological developments;

cybersecurity improvements;

legal requirements;

operational changes;

Platform enhancements;

future verification capabilities;

industry standards.

Material revisions will be communicated using reasonable electronic methods where required by applicable law.

Continued use of the Trust Center™ following the effective date of revised policies constitutes acceptance of the updated Policy to the extent permitted by applicable law.

3.13 Contact for Trust Center™ Questions

Questions regarding the Trust Center™, Verification IDs, Certificates of Completion™, or this Trust Center™ Policy may be submitted to:

JHS Solutions LLC

Email: support@esignare.com

Support is available for matters including:

Trust Center™ Verification

Verification ID Questions

Certificate of Completion™

Audit Trail Questions

Document Verification

Verification Process Questions

General Customer Support

Additional contact methods and support resources may be published through the Portal Platform™ from time to time.

Where required by applicable law, the Company may designate a compliance or legal representative to assist with Trust Center™-related inquiries.

3.14 Severability

If any provision of this Trust Center™ Policy is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted or modified only to the extent necessary to preserve its intended purpose while maintaining the overall effectiveness of this Policy.

ACKNOWLEDGMENT

BY USING THE TRUST CENTER™, REVIEWING A CERTIFICATE OF COMPLETION™, VERIFYING A DOCUMENT, OR ACCESSING ANY VERIFICATION SERVICE PROVIDED THROUGH THE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS TRUST CENTER™ POLICY.

YOU FURTHER ACKNOWLEDGE THAT THE TRUST CENTER™ IS A VERIFICATION AND INFORMATIONAL SERVICE DESIGNED TO SUPPORT ELECTRONIC TRANSACTIONS AND DOES NOT CONSTITUTE LEGAL ADVICE, A LEGAL OPINION, OR A JUDICIAL DETERMINATION OF VALIDITY OR ENFORCEABILITY.