Accessibility Statement

JHS Solutions LLC ("Company," "we," "our," or "us") is committed to improving the accessibility and usability of the Portal Platform™ and all related services.

We recognize that accessibility is an ongoing process requiring continuous evaluation, improvement, user feedback, and technological innovation.

This Accessibility Statement explains the Company's accessibility goals, current practices, future objectives, and methods for requesting assistance or reporting accessibility barriers.

This Statement forms part of the Portal Platform Legal Suite™ and should be read together with:

LEGAL-001 — Master Terms of Service;

LEGAL-002 — Privacy Policy;

LEGAL-003 — Communications Policy;

LEGAL-004 — Security Policy;

LEGAL-005 — AI Services Policy;

LEGAL-006 — Electronic Signature Disclosure & Consent;

LEGAL-007 — Cookie Policy;

LEGAL-008 — Acceptable Use Policy;

LEGAL-009 — Trust Center™ Policy;

LEGAL-010 — Record Retention Policy; and

all other applicable Platform policies.

1.1 Purpose

The purpose of this Statement is to communicate the Company's commitment to improving accessibility across the Platform.

The Company seeks to:

promote equal access;

improve usability;

reduce accessibility barriers;

support assistive technologies;

improve multilingual access;

provide reasonable accommodations where appropriate;

continuously improve user experience.

1.2 Scope

This Statement applies to:

Portal Platform™;

eSignare®;

Customer Workspace;

Signer Portal;

Administrator Portal;

Trust Center™;

Dispatch Center™;

Mobile Applications;

APIs where applicable;

AI Services;

Enterprise Services;

future Company products.

1.3 Accessibility Principles

The Company seeks to design Platform services using principles that encourage:

perceivable content;

operable interfaces;

understandable information;

robust technology;

consistent navigation;

readable content;

accessible communication;

inclusive user experiences.

Accessibility improvements are implemented as technology, business priorities, and legal requirements evolve.

1.4 Accessibility Standards

The Company seeks to consider recognized accessibility principles and industry guidance, including evolving accessibility standards, where appropriate to the Platform's size, capabilities, and business operations.

Unless expressly stated otherwise, this Statement should not be interpreted as a representation that the Platform has been independently certified or audited for compliance with any specific accessibility standard.

1.5 Assistive Technologies

The Company seeks to improve compatibility with commonly used assistive technologies, which may include:

screen readers;

keyboard-only navigation;

voice recognition software;

screen magnification tools;

browser accessibility features;

mobile accessibility features;

operating system accessibility tools;

future assistive technologies.

Compatibility may vary depending upon the user's device, browser, operating system, and third-party software.

1.6 Multilingual Accessibility

The Company recognizes the importance of serving users in multiple languages.

The Platform may provide services in:

English;

Spanish;

additional languages introduced in future releases.

Translations may be performed by human translators, artificial intelligence systems, or a combination of both.

Where differences exist between translated content and the official English version, the English version controls unless otherwise required by applicable law.

1.7 Continuous Improvement

Accessibility is an ongoing process.

The Company may continuously improve:

navigation;

color contrast;

typography;

keyboard navigation;

document accessibility;

PDF accessibility;

AI-assisted accessibility features;

multilingual support;

mobile accessibility;

enterprise accessibility;

future accessibility technologies.

Accessibility priorities may evolve based on user feedback, technological advancements, legal developments, and operational considerations.

2.1 Accessibility Features

The Company seeks to incorporate accessibility features that improve usability for a broad range of Users.

Accessibility features may include:

keyboard-accessible navigation;

meaningful headings and page structure;

descriptive labels for interactive elements;

readable typography;

scalable text;

responsive layouts;

color contrast improvements;

focus indicators;

accessible forms;

accessible error messages;

future accessibility enhancements.

The availability of specific accessibility features may vary depending on the Platform component, browser, operating system, or device.

2.2 Mobile Accessibility

The Company recognizes that many Users access the Platform using mobile devices.

Accordingly, the Company seeks to improve accessibility across:

smartphones;

tablets;

mobile browsers;

native mobile applications;

future mobile technologies.

Mobile accessibility improvements may include:

responsive interfaces;

touch-friendly controls;

scalable layouts;

accessible navigation;

compatibility with mobile accessibility settings.

2.3 Document Accessibility

Where reasonably practicable, the Company seeks to improve the accessibility of electronic documents generated through the Platform.

This may include:

accessible PDFs;

readable document structures;

searchable text where supported;

OCR-assisted document processing;

AI-assisted accessibility improvements;

future document accessibility technologies.

The accessibility of uploaded third-party documents remains the responsibility of the document owner unless otherwise agreed in writing.

2.4 AI-Assisted Accessibility

Artificial Intelligence ("AI") may be used to improve accessibility throughout the Platform.

AI-assisted accessibility features may include:

language translation;

text simplification;

document summarization;

intelligent search;

accessibility recommendations;

voice interaction where available;

future assistive AI technologies.

AI-generated accessibility assistance should be reviewed by Users when accuracy is important, as AI systems may occasionally produce incomplete or inaccurate results.

2.5 Multilingual Support

The Company seeks to improve access to Platform services by supporting multiple languages.

Services may be provided in:

English;

Spanish;

additional languages introduced over time.

Translations may be performed using human translators, AI-assisted translation, or a combination of both.

The Company does not guarantee that every feature, document, or communication will be immediately available in every supported language.

2.6 User Assistance

Users experiencing accessibility difficulties are encouraged to contact the Company.

Assistance may include:

navigation support;

account assistance;

document access guidance;

communication assistance;

accessibility troubleshooting;

alternative communication methods where reasonably available;

future accessibility support services.

The Company will make commercially reasonable efforts to assist Users within its operational capabilities.

2.7 Reasonable Accommodations

Where appropriate and consistent with applicable law, the Company may provide reasonable accommodations to improve access to Platform services.

Accommodations may vary depending upon:

the nature of the request;

technical feasibility;

security considerations;

legal requirements;

operational capabilities;

available technology.

Nothing in this Statement obligates the Company to implement accommodations that would impose an undue burden, fundamentally alter Platform functionality, or compromise security, privacy, or legal compliance.

2.8 User Feedback

The Company welcomes feedback regarding accessibility.

Users are encouraged to report:

accessibility barriers;

navigation difficulties;

compatibility issues;

translation concerns;

document accessibility issues;

suggestions for improvement;

usability concerns.

User feedback assists the Company in prioritizing future accessibility improvements.

2.9 Third-Party Technologies

The Platform may integrate services provided by third parties.

Examples include:

payment processors;

identity verification providers;

cloud service providers;

AI providers;

mapping services;

communication platforms;

browser technologies.

The Company does not control the accessibility of third-party products or services but seeks to work with providers that support accessible experiences where reasonably practicable.

2.10 Accessibility Limitations

Although the Company is committed to continuous improvement, Users acknowledge that:

technology evolves;

browsers differ;

assistive technologies vary;

operating systems behave differently;

third-party services may present accessibility limitations;

certain legacy documents may not fully support modern accessibility features.

The Company cannot guarantee that every feature or document will always function perfectly with every assistive technology.

2.11 Accessibility Requests

Users may request accessibility assistance by contacting the Company through its designated customer support channels.

Where reasonably practicable, requests should include:

the affected page or feature;

the device or browser being used;

the assistive technology involved, if applicable;

a description of the accessibility issue.

Providing this information helps the Company investigate and improve accessibility more efficiently.

2.12 Accessibility Reviews

The Company may periodically review Platform accessibility through:

internal testing;

usability evaluations;

customer feedback;

software updates;

accessibility reviews;

future independent assessments.

Review frequency and methodology may change as the Platform evolves.

2.13 Continuous Accessibility Improvements

Accessibility improvements may include:

updated interface designs;

improved navigation;

expanded language support;

AI-assisted accessibility enhancements;

improved document accessibility;

enhanced keyboard navigation;

improved mobile experiences;

compatibility improvements;

future accessibility technologies.

The Company reserves the right to implement accessibility improvements as operational priorities, technological capabilities, and legal requirements evolve.

3.1 Commitment to Continuous Accessibility

The Company recognizes that accessibility is an ongoing commitment rather than a one-time achievement.

Accordingly, the Company seeks to continuously evaluate and improve Platform accessibility through:

software enhancements;

accessibility testing;

customer feedback;

technological improvements;

multilingual expansion;

AI-assisted accessibility tools;

usability research;

future accessibility initiatives.

Accessibility priorities may evolve as technologies, legal requirements, customer needs, and Platform capabilities change.

3.2 User Rights

Subject to applicable law, Users may:

request accessibility assistance;

report accessibility barriers;

request reasonable accommodations where appropriate;

provide feedback regarding usability;

request alternative communication methods where reasonably available;

exercise applicable legal rights relating to accessibility.

The Company will evaluate requests in good faith and respond within a commercially reasonable time based upon the nature of the request and available resources.

3.3 No Waiver of Rights

Nothing contained in this Accessibility Statement shall be interpreted as:

creating contractual obligations beyond those imposed by applicable law;

expanding statutory rights;

limiting legal rights available to Users;

waiving any legal defense available to the Company;

guaranteeing compatibility with every technology or accessibility tool.

3.4 Third-Party Content

The Platform may contain or integrate:

third-party websites;

payment services;

identity verification providers;

AI providers;

communication services;

browser technologies;

enterprise integrations;

future third-party services.

Although the Company seeks to work with providers that support accessibility, it does not control the accessibility practices or technologies of independent third parties.

Accessibility issues involving third-party products should also be directed to the applicable provider where appropriate.

3.5 Future Technologies

As technology evolves, the Company may introduce accessibility improvements including:

enhanced screen reader support;

voice-controlled navigation;

AI-assisted document accessibility;

multilingual voice interfaces;

adaptive user interfaces;

personalized accessibility settings;

automated accessibility testing;

future assistive technologies.

References to current technologies include reasonable technological successors unless the context requires otherwise.

3.6 Availability Disclaimer

Accessibility features are provided on an "AS IS" and "AS AVAILABLE" basis.

While the Company strives to improve accessibility, it does not warrant that:

every page will always meet every accessibility expectation;

every document uploaded by third parties will be fully accessible;

every browser or assistive technology will function identically;

every future software update will immediately support every accessibility technology.

Temporary accessibility limitations may occur due to maintenance, software updates, third-party services, or evolving technologies.

3.7 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING FROM:

temporary accessibility limitations;

incompatibility with third-party assistive technologies;

browser-specific accessibility issues;

operating system limitations;

third-party service accessibility limitations;

Internet connectivity issues;

force majeure events;

circumstances beyond the Company's reasonable control.

Nothing in this section limits liability that cannot lawfully be limited.

3.8 Relationship to Other Policies

This Accessibility Statement forms part of the Portal Platform Legal Suite™ and should be interpreted together with:

LEGAL-001 — Master Terms of Service;

LEGAL-002 — Privacy Policy;

LEGAL-003 — Communications Policy;

LEGAL-004 — Security Policy;

LEGAL-005 — AI Services Policy;

LEGAL-006 — Electronic Signature Disclosure & Consent;

LEGAL-007 — Cookie Policy;

LEGAL-008 — Acceptable Use Policy;

LEGAL-009 — Trust Center™ Policy;

LEGAL-010 — Record Retention Policy;

LEGAL-012 — Subprocessors & Third-Party Services;

LEGAL-013 — Data Processing Addendum;

LEGAL-014 — Enterprise Terms;

LEGAL-015 — eSignare Notary™ Terms;

LEGAL-016 — IPEN & RON Supplement; and

any additional legal documents adopted by the Company.

Where another policy governs a more specific accessibility-related subject, that policy shall control with respect to that subject matter while this Accessibility Statement governs the Company's overall accessibility commitment.

3.9 Amendments

The Company may revise this Accessibility Statement to reflect:

technological developments;

accessibility improvements;

legal requirements;

regulatory guidance;

operational changes;

Platform enhancements;

new products and services.

Material revisions will be communicated using reasonable electronic methods where required by applicable law.

Continued use of the Platform following the effective date of revised statements constitutes acceptance of the updated Accessibility Statement to the extent permitted by applicable law.

3.10 Contact Information

Questions regarding this Accessibility Statement or the accessibility of the Company's Services may be submitted to:

JHS Solutions LLC

Email: support@esignare.com

Support is available for matters including:

Accessibility Requests

Accessibility Feedback

Accessibility Questions

Reasonable Accommodation Requests

Assistive Technology Compatibility

Language Accessibility

Website Accessibility

Mobile Accessibility

General Customer Support

Additional contact methods and support resources may be published through the Portal Platform™ from time to time.

Where required by applicable law, the Company may designate an accessibility, compliance, or legal representative to assist with accessibility-related inquiries.

3.11 Governing Law

This Accessibility Statement shall be governed by the laws of the State of Florida together with applicable federal laws of the United States, except where mandatory law provides otherwise.

3.12 Severability

If any provision of this Accessibility Statement is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted or modified only to the extent necessary to preserve its intended purpose while maintaining the overall effectiveness of this Statement.

JHS Solutions LLC believes that secure digital services should be usable by as many people as reasonably possible.

The Company is committed to continually improving accessibility throughout the Portal Platform™, including eSignare®, the Customer Workspace, Signer Portal, Administrator Portal, Trust Center™, Dispatch Center™, AI-powered services, mobile applications, APIs, and future products.

Accessibility is a shared journey involving technology, design, customer feedback, innovation, and continuous improvement.