Cookie Policy

JHS Solutions LLC ("Company," "we," "our," or "us") uses cookies and similar technologies to improve the operation, security, performance, and usability of the Portal Platform™ and its related services.

This Cookie Policy explains what cookies are, how they are used, the choices available to Users, and how cookie-related information is managed.

This Policy should be read together with:

LEGAL-001 — Master Terms of Service;

LEGAL-002 — Privacy Policy;

LEGAL-003 — Communications Policy;

LEGAL-004 — Security Policy;

LEGAL-005 — AI Services Policy;

LEGAL-006 — Electronic Signature Disclosure & Consent; and

the other documents within the Portal Platform Legal Suite™.

1.1 Purpose

The purpose of this Cookie Policy is to explain how the Company uses cookies and similar technologies to:

operate the Platform;

maintain security;

improve user experience;

remember user preferences;

analyze Platform performance;

enhance accessibility;

support authentication;

improve future Platform functionality.

1.2 Scope

This Policy applies to:

Portal Platform™;

eSignare®;

Customer Workspace;

Signer Portal;

Administrator Portal;

Trust Center™;

Dispatch Center™;

Mobile Applications;

APIs;

Enterprise Services;

future Company products.

1.3 What Are Cookies?

Cookies are small text files placed on a browser or device that allow websites and applications to recognize returning Users, remember preferences, improve security, and support Platform functionality.

The term "cookies" also includes similar technologies that perform comparable functions, including:

browser storage;

local storage;

session storage;

authentication tokens;

software development kits (SDKs);

web beacons;

pixel tags;

device identifiers;

similar technologies.

1.4 General Principles

The Company seeks to use cookies responsibly and only for legitimate operational, security, performance, usability, analytics, or legal purposes.

Not every cookie described in this Policy is used in every service, browser, or jurisdiction.

Cookie usage may vary depending upon:

Platform features;

subscription level;

device type;

browser configuration;

future functionality;

applicable law.

1.5 Relationship to Privacy Policy

Information collected through cookies may constitute personal information under applicable law.

The processing of such information is governed by:

LEGAL-002 — Privacy Policy;

this Cookie Policy;

applicable law.

Where a conflict exists regarding personal information, the Privacy Policy controls.

1.6 Future Technologies

As Internet technologies evolve, the Company may implement new technologies that perform functions similar to or more advanced than traditional cookies.

References to cookies in this Policy include reasonable technological successors unless the context requires otherwise.

2.1 Categories of Cookies

The Platform may use different categories of cookies and similar technologies depending on the services being provided.

These categories include:

Essential Cookies;

Authentication Cookies;

Security Cookies;

Functional Cookies;

Preference Cookies;

Performance Cookies;

Analytics Cookies;

Session Cookies;

Persistent Cookies;

Third-Party Cookies;

Future Technologies.

Not every category is used in every service or jurisdiction.

2.2 Essential Cookies

Essential Cookies are necessary for the operation of the Platform.

They may be used to:

authenticate users;

maintain secure sessions;

protect account access;

support navigation;

remember security settings;

maintain system integrity;

prevent fraud;

support electronic signature workflows;

maintain Platform functionality.

Without these cookies, certain Platform features may not function correctly.

2.3 Authentication Cookies

Authentication technologies help identify Users after successful login.

Authentication cookies or similar technologies may support:

session management;

account recognition;

Multi-Factor Authentication (MFA);

authentication tokens;

secure account access;

session expiration;

device recognition where supported;

future authentication methods.

Authentication technologies are intended to improve both usability and security.

2.4 Security Cookies

Security-related cookies may assist in:

detecting suspicious activity;

protecting against unauthorized access;

preventing session hijacking;

preventing cross-site request forgery (CSRF);

protecting APIs;

validating requests;

maintaining Platform integrity;

supporting fraud detection.

Security cookies remain an important component of the Company's cybersecurity program.

2.5 Functional Cookies

Functional cookies help personalize the user experience.

Examples include remembering:

language selection;

accessibility preferences;

dashboard preferences;

user interface settings;

display preferences;

notification preferences;

saved workspace settings;

future personalization features.

These cookies improve usability but are generally not required for basic Platform functionality.

2.6 Performance Cookies

Performance technologies help the Company understand how the Platform operates.

Performance information may include:

page load times;

navigation efficiency;

feature usage;

error frequency;

software performance;

browser compatibility;

operational metrics;

future performance indicators.

This information assists the Company in improving Platform reliability.

2.7 Analytics Cookies

Analytics technologies may be used to understand how Users interact with the Platform.

Analytics information may include:

page visits;

navigation paths;

feature adoption;

document workflow statistics;

completion rates;

customer experience metrics;

aggregated usage trends;

future analytical information.

Where appropriate, analytics information may be aggregated, anonymized, or de-identified.

2.8 Session Cookies

Session cookies remain active only during an active browsing session.

They may support:

secure authentication;

document preparation;

signing workflows;

navigation;

temporary preferences;

transaction continuity.

Session cookies typically expire automatically after the session ends.

2.9 Persistent Cookies

Persistent cookies remain on a device for a longer period of time or until deleted.

Persistent cookies may be used to:

remember preferences;

recognize returning Users;

improve usability;

maintain selected settings;

support future Platform functionality.

Retention periods vary depending upon operational needs and applicable law.

2.10 Third-Party Cookies

The Platform may utilize trusted third-party technologies that use cookies or similar technologies.

Examples may include providers supporting:

authentication;

cloud hosting;

analytics;

payment processing;

customer support;

communications;

artificial intelligence;

accessibility;

enterprise integrations;

future Platform services.

The Company does not control the independent privacy practices of third-party providers.

Users are encouraged to review applicable third-party privacy policies where appropriate.

2.11 Browser Controls

Most modern browsers provide settings allowing Users to:

review cookies;

delete cookies;

block cookies;

restrict third-party cookies;

clear browser storage;

manage site permissions.

Disabling certain cookies may reduce or prevent the availability of specific Platform features.

2.12 Consent Management

Where required by applicable law, the Company will request consent before placing non-essential cookies or similar technologies.

Consent may be obtained through:

cookie banners;

consent management platforms;

browser controls where recognized;

Platform settings;

other legally recognized consent mechanisms.

Users may withdraw or modify cookie preferences where such functionality is available.

Withdrawal of consent does not affect processing performed before consent was withdrawn.

2.13 Cookie Retention

Cookies and similar technologies may remain active for varying periods depending upon:

operational necessity;

security requirements;

authentication needs;

browser settings;

user preferences;

applicable law.

Certain authentication or security technologies may expire automatically after inactivity or logout.

2.14 User Choices

Users may choose to:

accept cookies;

reject non-essential cookies where legally permitted;

modify browser settings;

delete stored cookies;

manage device permissions;

change Platform preferences;

withdraw consent where applicable.

Some Platform functionality may become unavailable or operate differently if certain cookies are disabled.

2.15 Future Cookie Technologies

The Company may implement future technologies that perform functions comparable to cookies, including technologies that improve:

authentication;

security;

fraud prevention;

accessibility;

usability;

performance;

analytics;

enterprise administration;

artificial intelligence functionality.

Where future technologies require additional notice or consent under applicable law, the Company will provide appropriate disclosures before implementation.

3.1 Third-Party Technologies

The Company may utilize trusted third-party technologies that rely upon cookies or similar technologies to support Platform functionality.

Such providers may assist with:

cloud hosting;

authentication;

payment processing;

analytics;

communications;

customer support;

artificial intelligence services;

accessibility services;

enterprise integrations;

future Platform functionality.

Third-party providers operate under their own contractual, privacy, and security obligations.

The Company encourages Users to review applicable third-party privacy practices where appropriate.

3.2 Information Collected Through Cookies

Information obtained through cookies or similar technologies may include:

browser information;

device type;

operating system;

language preferences;

time zone;

Internet Protocol (IP) address;

authentication status;

session identifiers;

page interactions;

feature usage;

performance metrics;

error information;

future technical information.

The processing of information collected through cookies remains subject to the Company's Privacy Policy.

3.3 Sharing Cookie Information

Information generated through cookies may be shared only where reasonably necessary to:

provide requested services;

authenticate Users;

maintain Platform security;

support fraud prevention;

process payments;

improve Platform performance;

provide customer support;

comply with applicable law;

support enterprise services;

facilitate future Platform functionality.

The Company does not disclose cookie-related information for purposes inconsistent with its Privacy Policy or applicable law.

3.4 International Transfers

Cookie-related information may be processed in jurisdictions where the Company, its affiliates, cloud providers, or authorized service providers operate.

Where international transfers occur, the Company will implement commercially reasonable safeguards appropriate to the circumstances and applicable legal requirements.

3.5 Cookie Security

The Company implements commercially reasonable safeguards intended to protect information associated with cookies and similar technologies.

Security measures may include:

encrypted communications;

secure authentication;

session management;

access controls;

audit logging;

monitoring;

fraud detection;

future security technologies.

No technology can eliminate every cybersecurity risk, and Users should maintain appropriate security practices for their own devices and browsers.

3.6 User Rights

Subject to applicable law, Users may have rights relating to cookie-generated information, including the ability to:

review cookie preferences;

modify browser settings;

withdraw consent for non-essential cookies where applicable;

delete stored cookies;

request information regarding applicable data processing;

exercise rights described in the Company's Privacy Policy.

The availability of these rights depends upon applicable law and the technologies used.

3.7 Children's Privacy

The Platform is not intended to knowingly collect information from children in violation of applicable law through cookies or similar technologies.

If the Company becomes aware that information has been collected in violation of applicable legal requirements, it will take commercially reasonable steps to address the situation in accordance with applicable law.

3.8 Future Browser Technologies

Browser technologies, operating systems, privacy standards, and device capabilities continue to evolve.

Accordingly, the Company may:

replace cookies with newer technologies;

modify authentication methods;

improve consent mechanisms;

adopt new browser privacy standards;

implement future security technologies;

introduce additional preference management tools.

References to cookies include reasonable technological successors unless the context requires otherwise.

3.9 Relationship to Other Policies

This Cookie Policy forms part of the Portal Platform Legal Suite™ and should be interpreted together with:

LEGAL-001 — Master Terms of Service;

LEGAL-002 — Privacy Policy;

LEGAL-003 — Communications Policy;

LEGAL-004 — Security Policy;

LEGAL-005 — AI Services Policy;

LEGAL-006 — Electronic Signature Disclosure & Consent;

LEGAL-008 — Acceptable Use Policy;

LEGAL-009 — Trust Center™ Policy;

LEGAL-010 — Record Retention Policy;

LEGAL-013 — Data Processing Addendum (where applicable); and

any additional legal documents adopted by the Company.

Where another policy specifically governs personal information collected through cookies, that policy shall control with respect to that subject matter while this Cookie Policy governs the Company's overall use of cookies and similar technologies.

3.10 Amendments

The Company may revise this Cookie Policy to reflect:

changes in browser technologies;

legal developments;

privacy requirements;

Platform enhancements;

security improvements;

operational changes;

future products and services.

Material revisions will be communicated using reasonable electronic methods where required by applicable law.

Continued use of the Platform after the effective date of revised policies constitutes acceptance of the updated Cookie Policy to the extent permitted by applicable law.

3.11 Contact for Cookie Questions

Questions regarding this Cookie Policy or the Company's use of cookies and similar technologies may be submitted to:

JHS Solutions LLC

Email: support@esignare.com

Support is available for matters including:

Cookie Preferences

Browser Settings

Analytics Questions

Cookie Consent

Tracking Technologies

Privacy Questions Related to Cookies

General Customer Support

Additional contact methods and support resources may be published through the Portal Platform™ from time to time.

Where required by applicable law, the Company may designate a privacy or compliance representative to assist with cookie-related inquiries.

3.12 Disclaimer

The Company seeks to provide accurate information regarding its use of cookies and similar technologies.

However, browser manufacturers, operating systems, third-party providers, and applicable laws continue to evolve.

Accordingly, specific cookie implementations, browser functionality, or consent mechanisms may change over time without affecting the overall intent of this Policy.

3.13 Governing Law

This Cookie Policy shall be governed by the laws of the State of Florida, together with applicable federal laws of the United States, except where mandatory law provides otherwise.

3.14 Severability

If any provision of this Cookie Policy is determined by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

Any invalid provision shall be interpreted or modified only to the extent necessary to preserve its intended purpose while maintaining the overall effectiveness of this Policy.