I cannot open my document+ Open the secure link from the most recent eSignare invitation email.Make sure the complete link opens in your browser.Try a current version of Chrome, Edge, Safari, or Firefox.Disable a pop-up blocker if it prevents the signing page from opening.Ask the sender to resend the invitation if the link is missing or invalid.
I need to change my signature or initials+ Before submitting the signing session, reopen the signature or initials field and redraw the mark when that option is available.After completion, the applied signature normally cannot be replaced. Contact the sender if a new signing request is required.
My signing link expired or does not work+ Signing links may stop working after they expire, are replaced, or the request is cancelled or completed.Contact the sender and request a new invitation. Use only the newest email link.
I signed the wrong document+ Contact the person or company that sent the document immediately.Only the sender can decide whether to cancel the request and prepare a corrected document.
I need a completed copy of my document+ After all required participants finish, eSignare may send a completion email with the completed PDF and Certificate of Completion™.Registered signers may also review completed documents from the Signer Dashboard.
I need help accessing my signer account+ Use the Signer Login page and select the password-reset option if needed.A guest signing invitation may not require an account. In that case, use the secure invitation link instead.
